Refund Policy

1. Scope

This Refund Policy applies to paid subscriptions, Credit purchases, AI processing, and other digital services purchased through BarcodeGenerator.ai. It should be read together with our Terms of Service and any terms displayed at checkout.

Payments are processed by Creem, our merchant of record. Creem may issue invoices, collect applicable taxes, and process approved refunds to the original payment method.

2. General refund policy

Because BarcodeGenerator.ai provides immediate access to digital features, Credits, and computational services, completed purchases are generally final and non-refundable once access or Credits have been delivered, or once AI processing has started.

We do not normally provide refunds or account credit for:

• unused subscription time;
• unused or partially used Credits;
• a change of mind after purchase;
• failure to cancel before a renewal date;
• AI tasks that completed successfully but did not match a subjective preference;
• barcode, label, or export files that were generated successfully; or
• account inactivity, account deletion, or failure to use purchased features.

This general rule does not limit any mandatory consumer right or legal remedy that cannot be excluded.

3. Subscription cancellation

You may cancel a subscription at any time from your account billing settings or the Creem customer portal. Cancellation stops future renewals. Unless the checkout or account page states otherwise, paid access and included Credits remain available until the end of the current billing period.

Cancellation does not automatically create a refund for the current billing period. Deleting your BarcodeGenerator.ai account does not automatically cancel a subscription. Cancel the subscription first or contact support before deleting the account.

4. Credits and one-time purchases

Credits are service units used for eligible AI and account features. They are not money, stored value, cryptocurrency, or a transferable asset.

• Credit validity and expiration are shown on the pricing page, at checkout, in your account, or in the applicable offer.
• Unused or partially used Credits are generally non-refundable and cannot be exchanged for cash.
• Credits cannot be transferred between accounts unless the Service expressly permits it.
• Promotional or complimentary Credits have no cash value and are not refundable.

If a payment is refunded, reversed, or disputed, we may revoke unused Credits or adjust the account balance associated with that payment.

5. Failed AI processing

If an AI task fails before producing a usable result, the Service is designed to restore the Credits charged for that task automatically. A Credit restoration is an account adjustment, not a monetary refund.

If Credits are not restored after a confirmed technical failure, contact support with the task details so we can investigate. A task that completed successfully is normally considered delivered even if you choose not to use the result.

6. Requests we may review

We may review a refund request when it concerns:

• a duplicate charge;
• an unauthorized payment reported promptly;
• an incorrect amount caused by a billing error;
• paid access or Credits that were not delivered because of a confirmed service failure; or
• another situation where a refund is required by applicable law.

Submitting a request does not guarantee approval. We may consider account access, Credits granted or consumed, completed AI tasks, downloads, prior refunds, fraud signals, and information supplied by the payment provider.

7. How to request a refund

Email support@barcodegenerator.ai and include:

• the email address used for the purchase;
• the order, invoice, or transaction identifier;
• the purchase date and amount;
• the reason for the request; and
• any evidence that helps us investigate a duplicate, unauthorized, or failed transaction.

Send the request as soon as reasonably possible after discovering the issue. We may ask for additional information to verify account ownership and the transaction.

8. Approved refunds

Approved refunds are submitted through Creem to the original payment method. Processing time depends on Creem, the payment network, and your bank. Taxes, currency conversion, and payment-provider handling may affect the final amount or the time it takes to appear.

When a full or partial refund is approved, related subscription access, Credits, generated assets, or account entitlements may be reduced or revoked to reflect the refunded amount.

9. Payment disputes and chargebacks

Please contact us before starting a chargeback so we can investigate the transaction. A chargeback or payment dispute may cause the related subscription to be canceled and unused Credits or paid access to be suspended while the dispute is reviewed.

10. Legal exceptions

Nothing in this policy excludes or limits refund, cancellation, cooling-off, or consumer-protection rights that cannot legally be waived. Where applicable law gives you stronger rights, those rights apply.

11. Policy changes

We may update this policy when our products, payment arrangements, or legal obligations change. The updated date shown above identifies the current version.

12. Contact

For refund requests or billing questions, contact support@barcodegenerator.ai.